Shipping Policy

Thank you for choosing Red Orange Fly. We are committed to delivering a seamless shopping experience and ensuring your orders arrive safely and in excellent condition. Please review the shipping information below for full details.

1. Shipping Locations

We currently ship throughout Canada, the United States, the United Kingdom, and the European Union. Please contact us for shipping inquiries outside these regions.

2. Shipping Methods

We offer a range of reliable shipping options designed to meet your delivery needs:

  • Standard Shipping: Typically delivered within 5–7 business days for orders within Canada and the United States.
  • Expedited Shipping: Delivery within 2–3 business days for Canada, the United States, and select international destinations.
  • International Shipping: Delivery times vary by destination and typically range from 7–14 business days.

For all shipping methods, you will receive a shipment confirmation email containing tracking details once your order has been dispatched.

3. Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

4. Shipping Fees

We strive to offer fair and transparent shipping rates while ensuring reliable delivery. Shipping fees are calculated based on the size, weight, and destination of your order. Our standard shipping rates are outlined below:

Domestic Shipping (Canada)

  • Free shipping on orders over $150
  • Flat rate of $30 on orders under $150

Shipping to the United States

  • Free shipping on orders over $150
  • Flat rate of $30 on orders under $150

International Shipping (United Kingdom & Europe)

  • Free shipping on orders over $150
  • Flat rate of $30 on orders under $150

*Rates may vary by specific location

Please note that customs duties, taxes, or import fees may apply to international shipments and are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment. This allows you to monitor the status and progress of your delivery at any time.

If you have any questions regarding order tracking, please contact us at sales@redorangefly.com, and our team will be pleased to assist you.

6. Shipping Restrictions

While we strive to accommodate a wide range of destinations, certain shipping restrictions may apply:

  • We do not currently ship to P.O. Boxes
  • Some products may be restricted from international shipment due to local regulations, including items classified as hazardous or restricted

If you have questions regarding the availability of a specific product or shipping destination, please contact our team and we will be pleased to assist you.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees in accordance with the destination country’s regulations. These charges are not included in the order total and are the responsibility of the recipient.

We recommend contacting your local customs authority for further information prior to placing an order.

8. Lost or Damaged Packages

While we take every precaution to ensure your order arrives safely, issues may occasionally occur during transit. If your package is lost or arrives damaged, please contact us within 7 days of delivery at sales@redorangefly.com. Our team will assist you promptly with the claims and resolution process.

9. Contact Us

If you have any questions or require assistance regarding shipping, please contact us at our email – sales@redorangefly.com. Our customer support team is available to assist you with any shipping-related inquiries.

Thank you for choosing Red Orange Fly!. We appreciate your trust and look forward to serving you.