Welcome to the Red Orange Fly FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you can’t find the information you’re looking for, feel free to contact us directly, and we’ll be happy to assist you.
We specialize in high-quality precision tools, including:
Scissors: Micro-tip scissors, Razor scissors, Open loop scissors, and more.
Forceps: Mathieu needle holders, Hook release items, and more.
Angling Tools: Fishing nose pliers, Tweezers, Multi-coloured items, and more.
Nippers
Tungsten Carbide Items
Check out our full product range in the Shop section.
We currently ship to the following locations:
Canada
United States
United Kingdom
European Union (including major EU countries)
For other countries, please contact us to inquire about shipping options.
We offer the following shipping methods:
Standard Shipping: Delivery within 5-7 business days (Canada and U.S.).
Expedited Shipping: Delivery within 2-3 business days (Canada, U.S., and select international locations).
International Shipping: Delivery times for international orders typically range from 7-14 business days, depending on the destination.
Shipping costs are calculated at checkout based on the destination and weight of the order.
Once your order has been shipped, you will receive a tracking number along with a link to track your order. You can use this tracking number to check the status of your shipment.
We process orders within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
We accept a variety of payment methods, including:
Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
PayPal
Other secure payment options
Your payment is processed securely through our trusted payment gateways.
Orders can be canceled before they are shipped. Once your order has been processed and shipped, it cannot be canceled. If you need to make a change or cancellation, please contact us as soon as possible.
We offer a 30-day return policy for most products. Items must be unused, unopened, and in their original condition to be eligible for a return. For more information, please refer to our Return Policy.
To initiate a return, please contact our customer service team at sales@redorangefly.com or +1 (905) 514-3134. Our team will provide you with return instructions and assist you with the process.
Certain items, such as customized products, sale or clearance items, and gift cards, are not eligible for return. Please check the product details or contact us if you have any questions about specific items.
If your order arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide you with a full refund or a replacement, depending on your preference. Please provide photos of the damage to help us resolve the issue promptly.
If you have any questions or need assistance, feel free to reach out to us:
Email: sales@redorangefly.com
Phone/WhatsApp: +1 (905) 514-3134
Address: [Your Address Here (if applicable)], Ontario, Canada
Our customer service team is available to assist you with any inquiries.
Currently, we do not offer gift cards. However, we are working on adding this feature in the future. Please stay tuned for updates.
Product availability is shown on each product page. If an item is out of stock, you will see an “Out of Stock” notice. You can sign up for notifications to be alerted when the item is back in stock.
we offer high-quality precision tools designed for professionals and enthusiasts alike. With a focus on durability and performance, our products are crafted to meet the needs of those who demand the best. We ship globally, providing fast, reliable delivery to your doorstep.
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